Water Wise Denton

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Welcome to Water Wise Denton!

We're excited to introduce our new website! Explore now here.

Welcome to Water Wise Denton!

We're excited to introduce our new website! Explore now here.

Ask the Water Department!

Please use this space to ask the Water Department any conservation questions you may have. 

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  • Share When does Denton begin and end measuring household water usage to set rates on Facebook Share When does Denton begin and end measuring household water usage to set rates on Twitter Share When does Denton begin and end measuring household water usage to set rates on Linkedin Email When does Denton begin and end measuring household water usage to set rates link

    When does Denton begin and end measuring household water usage to set rates

    Jacque asked 8 months ago

    HI Jacque - Thank you so much for reaching out with your question. I believe you are referring to the wastewater rates, which are set by taking your average potable water volume during the months of December, January and February. We take 95% of this average to determine your wastewater volume. If you have any questions or if I was mistaken and this is a water rate question, please feel free to reach out to me at haley.salazar@cityofdenton.com. Thank you! 

  • Share What kind of recourse does the city have with the vendor who provided these faulty filters? Is there a financial penalty to the vendor? What kind of due diligence was done by the City before selecting this vendor? Why weren't the filter replacements done during the winter when water demand is much lower and you could have more easily taken the filters offline without impacting citizens? Were there other vendors considered before this vendor was selected? Why was this particular vendor selected? on Facebook Share What kind of recourse does the city have with the vendor who provided these faulty filters? Is there a financial penalty to the vendor? What kind of due diligence was done by the City before selecting this vendor? Why weren't the filter replacements done during the winter when water demand is much lower and you could have more easily taken the filters offline without impacting citizens? Were there other vendors considered before this vendor was selected? Why was this particular vendor selected? on Twitter Share What kind of recourse does the city have with the vendor who provided these faulty filters? Is there a financial penalty to the vendor? What kind of due diligence was done by the City before selecting this vendor? Why weren't the filter replacements done during the winter when water demand is much lower and you could have more easily taken the filters offline without impacting citizens? Were there other vendors considered before this vendor was selected? Why was this particular vendor selected? on Linkedin Email What kind of recourse does the city have with the vendor who provided these faulty filters? Is there a financial penalty to the vendor? What kind of due diligence was done by the City before selecting this vendor? Why weren't the filter replacements done during the winter when water demand is much lower and you could have more easily taken the filters offline without impacting citizens? Were there other vendors considered before this vendor was selected? Why was this particular vendor selected? link

    What kind of recourse does the city have with the vendor who provided these faulty filters? Is there a financial penalty to the vendor? What kind of due diligence was done by the City before selecting this vendor? Why weren't the filter replacements done during the winter when water demand is much lower and you could have more easily taken the filters offline without impacting citizens? Were there other vendors considered before this vendor was selected? Why was this particular vendor selected?

    Andy asked 8 months ago

    The  filters are under warranty and the vendor has to absorb that cost. We have a rigorous procurement process, additionally these purchasing decisions are approved through the Public Utility Board and City council.

    There was not an issue during the winter, there was no reason to replace the filters at that time. It can be helpful to likening this situation with having something breakdown early on your car, despite regular oil changes and passing inspections. 



  • Share So if we’re restricted, why are denton parks still watering? on Facebook Share So if we’re restricted, why are denton parks still watering? on Twitter Share So if we’re restricted, why are denton parks still watering? on Linkedin Email So if we’re restricted, why are denton parks still watering? link

    So if we’re restricted, why are denton parks still watering?

    Cynby asked 8 months ago

    Parks has stopped watering with the exception of ball fields for the safety of our young athletes. Parks has decreased watering so much it has allowed us to stay in Stage 2, instead of moving into stage 3, which would completely eliminate all outdoor watering. 

  • Share Hello, I'm disabled in a wheelchair and will have to get someone to change my meter again, will you allow a day or so to get this fixed Please? on Facebook Share Hello, I'm disabled in a wheelchair and will have to get someone to change my meter again, will you allow a day or so to get this fixed Please? on Twitter Share Hello, I'm disabled in a wheelchair and will have to get someone to change my meter again, will you allow a day or so to get this fixed Please? on Linkedin Email Hello, I'm disabled in a wheelchair and will have to get someone to change my meter again, will you allow a day or so to get this fixed Please? link

    Hello, I'm disabled in a wheelchair and will have to get someone to change my meter again, will you allow a day or so to get this fixed Please?

    Tanya Thompson asked 8 months ago

    Of course! Thank you for reaching out - can you please email me at conservewater@cityofdenton.com?

  • Share Does this apply to apartment sites...yesterday at 3pm one of the new apartment locations was watering...as far and wide as you could see sprinklers were going full speed...so much so that water was running off the curb... on Facebook Share Does this apply to apartment sites...yesterday at 3pm one of the new apartment locations was watering...as far and wide as you could see sprinklers were going full speed...so much so that water was running off the curb... on Twitter Share Does this apply to apartment sites...yesterday at 3pm one of the new apartment locations was watering...as far and wide as you could see sprinklers were going full speed...so much so that water was running off the curb... on Linkedin Email Does this apply to apartment sites...yesterday at 3pm one of the new apartment locations was watering...as far and wide as you could see sprinklers were going full speed...so much so that water was running off the curb... link

    Does this apply to apartment sites...yesterday at 3pm one of the new apartment locations was watering...as far and wide as you could see sprinklers were going full speed...so much so that water was running off the curb...

    Water department asked 8 months ago

    Yes it does apply to apartments. Are you able to share the address with us so we can reach out to the complex? They may somehow be unaware of the situation.

  • Share This restriction obviously does not include homes using a water well for irrigation….correct? on Facebook Share This restriction obviously does not include homes using a water well for irrigation….correct? on Twitter Share This restriction obviously does not include homes using a water well for irrigation….correct? on Linkedin Email This restriction obviously does not include homes using a water well for irrigation….correct? link

    This restriction obviously does not include homes using a water well for irrigation….correct?

    Dick Smith asked 8 months ago

    Hello! You are correct, well water does not pull from the municipal water supply and is not subject to municipal restrictions, Thank you for confirming with us! 

  • Share Can I use my sprinkler system on Saturday since the mandate came out on Tuesday and my watering day is on Wednesday? I had run my system early Tuesday morning. Two days in a row is too much. on Facebook Share Can I use my sprinkler system on Saturday since the mandate came out on Tuesday and my watering day is on Wednesday? I had run my system early Tuesday morning. Two days in a row is too much. on Twitter Share Can I use my sprinkler system on Saturday since the mandate came out on Tuesday and my watering day is on Wednesday? I had run my system early Tuesday morning. Two days in a row is too much. on Linkedin Email Can I use my sprinkler system on Saturday since the mandate came out on Tuesday and my watering day is on Wednesday? I had run my system early Tuesday morning. Two days in a row is too much. link

    Can I use my sprinkler system on Saturday since the mandate came out on Tuesday and my watering day is on Wednesday? I had run my system early Tuesday morning. Two days in a row is too much.

    Karen Jo asked 8 months ago

    Hello - For those who choose to irrigate, you are allowed to irrigate on your assigned day, but you certainly are not obligated to irrigate. During this time, please irrigate only on your day.


    Were you aware of our watering schedule? This schedule is in place year round, and allows homes ending in odd addresses are only allowed to water wednesdays and sundays. For Stage 2 drought we remove the weekend days and keep the same weekday for simplicity. 


    Thank you!

  • Share We just spent several thousand dollars installing a drought resistant lawn. It needs to be watered frequently for the first few months after installation. The new restrictions will almost certainly kill it. We were trying to do the right thing. What should we do now? on Facebook Share We just spent several thousand dollars installing a drought resistant lawn. It needs to be watered frequently for the first few months after installation. The new restrictions will almost certainly kill it. We were trying to do the right thing. What should we do now? on Twitter Share We just spent several thousand dollars installing a drought resistant lawn. It needs to be watered frequently for the first few months after installation. The new restrictions will almost certainly kill it. We were trying to do the right thing. What should we do now? on Linkedin Email We just spent several thousand dollars installing a drought resistant lawn. It needs to be watered frequently for the first few months after installation. The new restrictions will almost certainly kill it. We were trying to do the right thing. What should we do now? link

    We just spent several thousand dollars installing a drought resistant lawn. It needs to be watered frequently for the first few months after installation. The new restrictions will almost certainly kill it. We were trying to do the right thing. What should we do now?

    Greg C. asked 8 months ago

    HI Greg - I believe I am also working with you over email on the same issue? If that is another Greg C, I apologize, otherwise i will continue to resolve your request via email - thank you! 

  • Share Wondering if drip irrigation systems are included in these restrictions. Thank you! on Facebook Share Wondering if drip irrigation systems are included in these restrictions. Thank you! on Twitter Share Wondering if drip irrigation systems are included in these restrictions. Thank you! on Linkedin Email Wondering if drip irrigation systems are included in these restrictions. Thank you! link

    Wondering if drip irrigation systems are included in these restrictions. Thank you!

    Mark777 asked 8 months ago

    Properly maintained drip irrigation systems may be used any day of the week, after 6pm and before 10 am, provided the systems are not creating runoff. We do request that drip irrigation users conserve and water only when absolutely necessary during this time.


    Thank you!

  • Share Can I turn in my neighbor if they are water more than the restriction permits on Facebook Share Can I turn in my neighbor if they are water more than the restriction permits on Twitter Share Can I turn in my neighbor if they are water more than the restriction permits on Linkedin Email Can I turn in my neighbor if they are water more than the restriction permits link

    Can I turn in my neighbor if they are water more than the restriction permits

    Alex2 asked 8 months ago

    Yes - we encourage everyone to have a conversation with their neighbors in the event they are somehow unaware of the restrictions, If you are not comfortable doing that, you can reach out to us on Engage Denton anonymously. 


    Thank you! 

Page last updated: 01 Apr 2025, 11:48 AM